Category Archives: Customer Service

The Great Lie About Customer Experience

Alright, I want all of you to give something a try. Ready? The next time someone tells you, or ponders aloud, that you’re guaranteed success if you offer the customer a great experience, I want you to say … “BULLSHIT”! … Continue reading

Posted in Customer Service, Leadership, Sales Leadership | 8 Comments

I Can’t stand “I Can’t”

Just yesterday, while waiting to catch a flight to beautiful Austin, Texas, I walk into an airport store to pick up a bottle of water.  The store offered two sizes of water bottle, expensive, and really expensive.  Ok, seriously, it … Continue reading

Posted in Customer Service, Sales Leadership | Tagged , , , | 9 Comments